Play StoreTerms of Use
Effective Date: | Last Updated:
These Terms of Use ("Terms") govern your access to and use of the website, mobile applications, and logistics platform operated by Eatly Technologies Limited ("we", "us", "our"). By creating an account or using our platform, you agree to comply with these Terms and our Privacy Policy.
1. Eligibility & Account Registration
To access or use the Eatly platform, you must meet and agree to the following criteria:
- You must be at least 18 years of age and legally capable of forming binding contracts under Nigerian law.
- You must provide accurate, complete, and current registration information (name, phone number, email address).
- You are responsible for maintaining account credential confidentiality and all activities occurring under your account.
2. Acceptable Use of Services
Eatly services are intended exclusively for lawful food ordering and courier parcel delivery. You agree NOT to:
- Ship prohibited, illegal, toxic, explosive, or stolen items.
- Manipulate, reverse-engineer, or interfere with app navigation or backend API networks.
- Impersonate another user, rider, or merchant partner.
- Use automated scripts, bots, or unauthorized scraping tools on our platform.
3. Orders, Pricing & Payment Terms
- Order Quotations: Delivery fees are dynamically calculated based on pickup/dropoff distance, package weight, and peak demand surcharges.
- Payment Processing: Payments are processed upfront via PCI-compliant payment gateways. Card and bank details are handled securely.
- Price Accuracy: Prices for menu items are set by partner vendors. Eatly strives for accuracy but is not liable for vendor menu updates.
4. Cancellations, Disputes & Refund Policy
- • User Cancellations: Orders canceled prior to merchant food preparation or courier dispatch receive a full refund. Cancellation fees apply once a rider is en route.
- • Service Failure Refunds: Full refunds or wallet credits are issued if an order is canceled due to platform error, missing items, or unfulfilled deliveries.
- • Claim Window: Damaged, missing, or incorrect orders must be reported to support within 24 hours of delivery with photo evidence.
5. Independent Vendor & Courier Status
Couriers operating on the Eatly platform are independent contractors, not direct employees of Eatly Technologies Limited. Restaurants and merchants operate as independent third-party vendors responsible for food hygiene, packaging quality, and menu compliance.
6. Limitation of Liability & Goods Coverage
Eatly provides parcel transit coverage for verified loss or damage during courier handling up to a maximum declared value of ₦250,000 per delivery order. Eatly is not liable for indirect, incidental, or consequential damages resulting from traffic delays, weather disruptions, or incorrect user delivery addresses.
7. Intellectual Property Rights
All trademarks, logos, brand names, software code, UI designs, and digital content associated with Eatly are the exclusive intellectual property of Eatly Technologies Limited. Unauthorized reproduction or commercial exploitation is strictly prohibited.
8. Privacy & Data Handling
Your privacy is paramount. Please review our comprehensive Privacy Policy to understand how we collect, process, and protect your personal data in compliance with NDPR and GDPR.
9. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the Federal Republic of Nigeria. Any disputes arising from or relating to these Terms shall be resolved through amicable negotiation, failing which they shall be submitted to binding arbitration in Lagos State under the Arbitration and Conciliation Act.
10. Contact Information
Legal & Support Department – Eatly Technologies Limited
Email: [email protected]
Phone: +234 904 604 4085 / +234 913 000 9099
Address: Shop Rite Plaza, Adeniran Ogunsanya, Surulere, Lagos, Nigeria
