Play StorePrivacy Policy
Effective Date: | Last Updated:
1. Introduction
Eatly Technologies Limited ("we", "us", or "our") operates logistics and delivery services in Nigeria and across borders. We are committed to protecting your privacy and complying with the Nigeria Data Protection Act (NDPA/NDPR), the General Data Protection Regulation (GDPR), and all applicable data protection laws. This Privacy Policy details how we collect, use, disclose, retain, and safeguard your personal data. By using our website, mobile applications, or logistics services, you accept the practices described in this Policy.
2. Scope of this Policy
This policy applies to all individuals who interact with Eatly services, including:
- Customers ordering food and parcel logistics
- Website visitors & mobile app users
- Partner vendors, restaurants & merchants
- Independent delivery couriers & drivers
- Third-party contractors & business agents
3. Types of Personal Data We Collect
Depending on your interaction with our platform, we collect the following categories of information:
Identity & Contact Information
Full name, mobile phone number, email address, physical delivery address, and government-issued identification where required for verification.
Financial & Transaction Data
Payment transaction tokens (processed via PCI-DSS compliant gateways), order billing history, bank details for driver/vendor payouts, and refund details.
Location & Device Technical Data
Real-time GPS geolocation (for order dispatch, courier navigation, and live order tracking), IP address, device identifiers, mobile OS, and app performance diagnostics.
Delivery & Support Communications
Order instructions, proof of delivery photos/signatures, customer support chat logs, ratings, reviews, and call records.
4. Legal Basis for Processing Data
We process your personal data under the following lawful bases established by NDPR & GDPR:
- Contractual Necessity: To fulfill delivery orders and operate customer accounts.
- Legal Obligations: To comply with tax, financial auditing, and regulatory reporting laws.
- Legitimate Interests: To prevent platform fraud, enhance delivery security, and improve platform performance.
- Consent: For targeted promotional marketing or optional location-sharing features.
5. How We Use Your Data
- To register, manage, and verify user, vendor, and courier accounts.
- To dispatch, track, and complete logistics orders in real time.
- To securely process payments and generate invoices/receipts.
- To send transactional SMS, push notifications, and email updates.
- To detect and prevent fraudulent transactions, unauthorized access, and abuse.
- To optimize delivery routing, app performance, and customer satisfaction.
7. Data Security Safeguards
We implement industry-standard security protocols, including SSL/TLS encryption for data in transit, encrypted storage at rest, strict role-based employee access controls, and automated vulnerability scanning. In the unlikely event of a security breach, affected users and regulatory authorities will be notified within 72 hours.
8. Data Retention Policy
| Data Category | Retention Period |
|---|---|
| Delivery & Logistics Records | 7 years (tax & audit compliance) |
| Payment Transactions | 7 years |
| Technical Logs & Analytics | 12–24 months |
| Inactive User Accounts | Deleted after 24 months of inactivity or upon request |
9. Your Data Rights & Account Deletion
Under applicable privacy laws, you hold the following rights regarding your data:
- Right to Access & Portability: Request copies of your personal data.
- Right to Rectification: Correct inaccurate or incomplete account details.
- Right to Erasure ("Right to be Forgotten"): Request permanent deletion of your account.
- Right to Restrict or Object: Limit processing of marketing or location tracking.
To request account deletion or exercise any privacy right, visit our Contact Us & Account Deletion Page or email [email protected].
11. Privacy Contact Information
Data Protection Officer – Eatly Technologies Limited
Email: [email protected]
Phone: +234 904 604 4085 / +234 913 000 9099
Address: Shop Rite Plaza, Adeniran Ogunsanya, Surulere, Lagos, Nigeria
